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Refund Policy

Effective Date: June 24, 2026

Research Use Only: All peptides listed on this website are intended for laboratory research purposes only. They are not approved for human use, consumption, or medical application. These statements have not been evaluated by the FDA. You must be 21 years of age or older to purchase.

This Refund Policy applies to all orders placed on pepbren.com. By completing a purchase, you acknowledge and agree to the terms below. This policy should be read alongside our Terms of Service.

1. All Sales Are Final

Due to the strict quality control, sensitive nature, and biochemical integrity required for laboratory reference materials, all sales are final. Once an order has been placed and processed, we do not offer refunds, returns, or exchanges for any reason — including, but not limited to, change of mind, ordering the wrong item, or no longer needing the product.

This policy exists to guarantee that no product re-enters our inventory after leaving our controlled facility, eliminating any risk of cross-contamination, tampering, or chemical degradation.

2. Order Cancellations

Orders cannot be canceled once payment has been confirmed and the order has entered our fulfillment queue. If you believe you have placed an order in error, contact us immediately — we will attempt to cancel the order only if it has not yet been processed. Once processed, the All Sales Final policy applies.

3. Shipping, Lost, and Undelivered Packages

Once an order has been handed off to the shipping carrier, title and risk of loss transfer to the buyer. Avant is not responsible for packages that are lost, stolen, delayed, damaged in transit, marked as delivered but not received, or otherwise mishandled by the carrier after shipment.

We strongly recommend providing a secure shipping address and tracking your package via the tracking number provided in your shipping confirmation. Claims for lost or stolen packages must be filed directly with the carrier.

4. Incorrect Shipping Information

The buyer is solely responsible for providing accurate and complete shipping information at checkout. Orders shipped to an address provided by the buyer that result in non-delivery, return-to-sender, or misdelivery are not eligible for a refund or free reshipment. Reshipment, if available, will require a new payment for product and shipping.

5. Damaged or Incorrect Items

If your order arrives visibly damaged or you believe you received the wrong item, contact us within 48 hours of delivery with your order number and clear photos of the packaging and product. Claims submitted after 48 hours cannot be honored.

Verified damaged or incorrect shipments caused by our fulfillment error will be resolved at our sole discretion through replacement of the affected item. Cash refunds are not provided.

6. Chargebacks

Initiating a chargeback or payment dispute without first contacting us in good faith is a violation of this policy and our Terms of Service. Accounts associated with fraudulent or unjustified chargebacks will be permanently banned from future purchases, and we reserve the right to pursue all available legal remedies.

7. How to Contact Us

For any questions regarding this policy, an order issue, or a damaged-shipment claim, reach our team through either channel below. Please include your order number (#PB-XXXX) in every message:

Business hours: Monday–Friday, 9 AM – 5 PM PST. We typically respond within one business day.